International Shipping Time and Cost


All orders are currently shipped from Accra, Ghana and you may be subject to additional import fees upon delivery.

AustraliaAll orders above AUS$1,000 will be subject to import duties. These figures can vary depending on the value of the parcel. Please check with the appropriate Customs Service for estimates.

New ZealandAll orders above NZD $60 will be subject to import duties. This figure can vary depending on the value of the goods in the parcel. You can get an estimate from the New Zealand Customs Service website.




We are happy to accept returns. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a purchase receipt showing your order number or proof of purchase.

Please email us for the return address at with your order number and the reason why you wish to return your item(s). 

Once you have sent the item(s), please provide us with proof of return and tracking number.

Once we receive the item(s), we shall then proceed to send you a store credit via email. In regards to the items sold during our Sales period / you wish to exchange, these can only be returned for / this can be facilitated by using a store credit

Please note, Store Credits will not include any previous shipping costs. Upon receipt, it takes about 3-5 working days to process your return.

Should you have any further questions, please do not hesitate to ask.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.  Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items can be returned for STORE CREDIT only. Please email with your order number.


Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at and send your item to:

Zoharous Ventures, P. O. BOX CT 10416, Cantonments - Accra, Accra, AA, 00233/CT10416, Ghana.



If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


To return your product, you should mail your product to:

Zoharous Ventures, P. O. BOX CT 10416, Cantonments - Accra, Accra, AA, 00233/CT10416, Ghana.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.